CLIENT ISSUE
Alliance, one of our larger corporate customers, had a company vehicle approaching the end of its lease term that required repairs before returning to the lease company. The vehicle had sustained damage to multiple areas, and Alliance wanted to maintain control of repair costs rather than face potentially higher charges from the lease company. This approach enables our corporate clients to manage their fleet expenses more effectively, while ensuring that vehicles are returned in an acceptable condition.
OUR SOLUTION
We provided Alliance with a comprehensive door-to-door service to efficiently handle all repair requirements. Our team collected the vehicle directly from Alliance’s site, eliminating any inconvenience to their operations, and arranged for all necessary repairs to be completed at our facility before returning the fully restored vehicle.
Our team worked on-site for three days to ensure all the necessary repairs were completed and the vehicle was ready for lease or sale.
THE REPAIR PROCESS
1. Vehicle Collection: We collected the damaged vehicle directly from Alliance’s premises, ensuring minimal disruption to their daily operations.
2. Comprehensive Assessment: Upon arrival at our facility, we conducted a thorough inspection to identify all areas that required attention before lease return.
3. Bodywork Repairs: Our skilled technicians carried out repairs to the nearside front bumper corner, nearside sill trim, and both nearside front and rear doors, restoring them to lease-return standard.
4. Wheel Restoration: All four diamond-cut wheels were professionally refurbished to eliminate any damage that could result in lease company charges.
5. Additional MOT Service: As we prepared to return the vehicle, Alliance requested an MOT certificate. We were able to arrange the MOT test for the following day, adding further value to our service.
THE OUTCOME
The vehicle was successfully repaired to the required standard and returned to Alliance with a full 12-month MOT certificate. This comprehensive approach ensured that Alliance avoided any potential lease company charges while gaining the added benefit of a fresh MOT for their records. The door-to-door service meant no disruption to Alliance’s business operations throughout the entire process.
THE CONCLUSION
This customer case study demonstrates our flexibility in serving our key corporate clients beyond our core commercial vehicle work. By offering comprehensive repair services with convenient collection and delivery, we help our larger customers manage their fleet costs effectively while maintaining the high standards they expect. Our ability to arrange additional services like MOT testing showcases our commitment to providing complete solutions for our valued corporate partners.
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